Frequently Asked Questions
Frequently Asked Questions About Our Jewelry
What Materials Are Used In Your Jewelry?
- Silver jewellery: We offer silver jewelry in different purities such as 800, 925, and 999.
- Imitation jewellery: Our imitation jewelry is crafted from 40% silver and 60% brass.
What is the estimated delivery date of my order?
We work with all leading logistics partners in India to ensure smooth and timely delivery of your jewelry. Once your order is confirmed, we dispatch it the same day. Deliveries are typically completed within 1-3 business days. You will receive regular updates on your order via email and SMS. You can also track the status of your order online.
My product is not delivered yet. How can I contact the courier partner?
If your order is delayed and the courier partner's number is unreachable, please reach out to us with your registered phone/email and order number. We will escalate the matter to the shipping partner on your behalf.
Can I cancel my unshipped order?
If you wish to cancel an unshipped order, you can do so by logging into your account and canceling the order yourself. We appreciate your feedback on the reason for cancellation to help us improve our service.
Can I cancel my shipped order?
If your order has already been shipped, you can refuse the delivery, and the item will be sent back to us. We will initiate a refund for prepaid orders once the delivery is refused.
What is your return policy?
We offer a 7-day return policy on all our products for unused and unworn items. Simply reach out to us at [email address] for assistance with returns. Please ensure that items are returned in their original packaging and within 7 days to be eligible for a refund.
How do I return a product?
To return a product, email us at [email address] with your request and product images. We will arrange a reverse pick-up for you, and once the return is received, we will initiate your refund.
Can I request expedited delivery?
While most orders are air-shipped promptly, if you need expedited shipping, please contact us, and we will do our best to dispatch your order as quickly as possible.
Do you offer custom discount codes?
Our standard coupons are available on the website, and we run promotions during festivals. Subscribe to our newsletter for updates on discounts and best deals.
What is the best way to ensure my jewelry stays beautiful over time?
Store your jewelry in a cool, dry place, clean it regularly with a soft cloth, and avoid harsh chemicals or abrasive cleaners. For waterproof items, gentle washing with water is fine.
Do you make custom orders?
At present, we do not accept custom orders. However, we offer a large selection of engravable jewelry that you can customize with your own message.
Can I pay with EMI?
You can opt for EMI via your credit card.
How can I find my ring size?
Refer to our Ring Size Chart on the website if you are unsure about your ring size.
Do you have a physical store I can visit?
Yes, we have a store in Hyderabad. Our address is mentioned on the website.
How can I get a coupon?
Sign up for our email newsletter to receive exclusive sales and coupon codes. You will be automatically sent a coupon code when you first sign up for the newsletter.
Do you have a catalog?
We do not have a print catalog due to the frequent addition of new items. Check our website for the latest products and subscribe to our newsletter for updates on new arrivals and promotions.
Do you offer nickel-free jewelry?
While most of our jewelry is nickel-free, it is not guaranteed unless stated explicitly in the item description.
What is cubic zirconia?
Cubic Zirconia is a mineral often used in place of real diamonds, offering a similar look and feel at a lower cost.
Why am I receiving double charges on my card?
Double charges may occur when a purchase is pending. Wait for the order to clear with your bank to confirm the actual charge.
By addressing these frequently asked questions, we hope to provide clarity and assistance to our customers regarding our products and policies. Feel free to reach out to us for any further queries or assistance!
