Cancellation & Refund Policy: A Seamless Shopping Experience

Introduction

At Asp Fashion Jewellery, we are dedicated to providing a secure and seamless shopping experience for all our customers. We understand that there may be instances where you need to return a product, which is why we have a straightforward cancellation and refund policy in place. In this article, we will explain the simple process of returning products and receiving a refund, as well as address frequently asked questions.

Returns within 7 Days

Your satisfaction with our products is important to us. If you decide to return an item for any reason, we are more than happy to assist you. You have a 7-day return period starting from the day you receive your order. However, please note that Naths (Nose Pins) and Toe Rings are not eligible for return due to hygiene reasons.

To initiate a return, we kindly ask that you raise a return query within the specified period. Should you require any assistance with your order, payment, or shipment, our customer support team is available to help you at any time.

Simple Return Process

Returning a product at Asp Fashion Jewellery is hassle-free. Please follow the steps below to ensure a smooth return process:

Go to our Return Request Page And login to your account

After that, select the unused products which you do want to return and raise a return request.

Our team will respond to your return request

If your return request is accepted, immediately ship the product back as safely as you received it.

Please ensure that the returned products are in the same condition as when you received them, including the original Asp Fashion Jewellery packaging, tags, and bill.

Please note that there is a returning fee of 10% And Handling fee for sending the parcel  which will be deducted at the time of refund, or you will have to pay the fee at the time of exchange.

Refund Process

Upon receiving and examining the return shipment at our facility, we will process the refund to the same account used for payment. For cash on delivery (COD) orders, you will need to provide your bank details to receive the refund amount.

Please note that it usually takes 24 working hours to process the refund, and it may take an additional 4-5 working days for the refund to be reflected in your account.

Exchange Policy

If you would like to exchange a product, we recommend following the return process mentioned above and placing a new order directly on our website for the desired item. This ensures that you don't miss out on your favorite jewelry designs, as our products are in high demand.

Please ensure that the returned products are in the same condition as when you received them, including the original Asp Fashion Jewellery packaging, tags, and bill.

Cancelling an Order

To cancel an order, simply send us an email at asparihant@yahoo.com or WhatsApp us at our customer service number with your request. If the order has already been shipped, you can reject and return the products at the time of delivery.

International Orders

For any international orders, please contact us at asparihant@yahoo.com or call us at 9989331411 for further assistance.

Conclusion

At Asp Fashion Jewellery, we prioritize your satisfaction, which is why we have implemented a straightforward cancellation and refund policy. Our goal is to make the return process as simple and hassle-free as possible. Please ensure that you adhere to the guidelines provided above to facilitate a smooth return and refund experience. If you have any further questions or need assistance, please don't hesitate to contact our customer support team. Happy shopping!